OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
103 ratings and 69 comments received in the last 90 days.
17 June 2025
perfect experience
04 June 2025
Excellent communication throughout the ordering to pick up process
03 June 2025
Kathryn made the experience amazing. My 1st new car. She went out of her way to make it feel so special for me.
02 June 2025
Excellent saleman - Derek Bushell
20 May 2025
Love that the car was available and great to experience driving it out of the showroom. Class act all the way by the team at mini!
03 May 2025
Very pleased with the service provided
09 July 2025
I was really satisfied with the communication and speed of getting fixed however when i called to book in i was advised i would get a complimentary clean inside and out however this did not happen
06 July 2025
Good customer
05 July 2025
Staff at William's Mini were very efficient in organising my visit. They contacted me beforehand with information about my visit. The person dealing with my visit ( Scott) was very friendly and efficient.
05 July 2025
Took multiple attempts to resolve everything and had to book my car in again a week later to resolve everything. Why highlight work needed then not be able to carry out the work while the car is actually there
02 July 2025
N/A
02 July 2025
Above
02 July 2025
Only difficulty was access to a courtesy car.
30 June 2025
M o t done in reasonable time, compared to previous experiences!!
30 June 2025
I was 20 minutes early for my 1.30 booking. As usual, I waited in the customer waiting area while the work was done. However, on this occasion I had to wait for a long time. It seemed that most of the customers who came after me left before me.
27 June 2025
Very professional
27 June 2025
Very happy